Returns
We are happy to offer you a credit or exchange for change of mind on our ranges.
Returned stock time frame: 3 months from collection/delivery date.
Subject to the Consumer Guarantees outlined below, Glass Outlet accepts stock returns at its discretion.
If discretion applied, stock returned within the above timeframe can be returned for an exchange or credited, subject to the following conditions:
- Proof of purchase must be accompanied with the returned merchandise.
- The merchandise must be re-saleable and in its original condition with all packaging intact - ‘AS NEW’
- Any discounts received at the time of purchase will be carried over.
- A discretionary restocking fee of 10% or $29 (whichever is greater) may apply to returned items. Cash or equivalent refunds are not provided.
- Goods are to be returned to the Suppliers (Glass Outlet) site from where they were purchased.
Note: Our return policy does not apply to cut to size or custom orders such as: project glass/hardware/extrusion, Enduroshield coating, cut to size screening, cut to size battens, cut to size wire, CNC and turret.
Once you have received the Return Authority (RA) paperwork, goods can be returned to Glass Outlet’s depot for inspection and return/credit.
METHODS OF RETURN
In person, please ensure you advise our Customer Service team when visiting the office. You will need to wait for the inspection process to be completed prior to departing.
Via 3rd party transport or courier, ensure that the transportation packaging has been clearly marked with the RA# number and your company name and contact details.
On our delivery vehicle, please ensure you have advised the Customer Service team the day prior to the scheduled vehicle attending to site date. We need to ensure that our vehicle is equipped with the relevant paperwork and items for a smooth returns process.
You will be charged for a collection fee, which is the same as our delivery fee.
If any items for return have failed the inspection process, we will advise you immediately.
DEFINITION OF WHAT IS RE-SALEABLE CONDITION
- Items with intact original packaging
- Clean glass without spigot/post or hardware marks
- Items without visible damage
- Items that have not been installed
We encourage all our clients to inspect all items at the time of collection or receipt and to contact the dispatching depot if any concerns or queries.
For more information, read our Terms of Service.